You will receive an order confirmation email once you are done placing your order and the payment goes through. Kindly contact us in case you do not receive the order confirmation email.
Please make sure that the contact information and address filled in are accurate to avoid a failed delivery. In the event of a failed delivery, your order will be reshipped and you will be charged another shipping fee to your location.
ORDER PROCESSING TIME
Deliveries are done Monday – Saturday from between 9am-5pm.
All orders placed between Monday – Friday will be shipped within 24-48 hours from the time of purchase.
Orders placed during the weekend or on a public holiday will be shipped out on Monday or on the next business day.
In case of any delivery changes related to the order processing time, we will communicate beforehand on our social media platforms.
The rates charged for the shipping of your order is based on the
region/geographical location that you’re in. The following rates are available at checkout
SHIPPING IN KENYA
NAIROBI CBD PICK-UP
SAWA MALL, MOI AVENUE, 3RD FLOOR, SHOP C8
SHIPPING WITHIN NAIROBI
WESTLANDS, RHAPTA ROAD, ABC, KANGEMI, LORESHO, SARIT CENTRE, SPRING VALLEY, LOWER KABETE, HURLINGHAM, YAYA CENTRE, KILELESHWA, KILIMANI, UPPERHILL, KNH, NAIROBI HOSPITAL, ADAMS ARCADE, JAMHURI ESTATE, JUNCTION MALL, RACE COURSE, DAGORETTI, MBAGATHI, MADARAKA, T-MALL, HIGHRISE, WILSON AIRPORT, LANGATA, MUTHAIGA, CID HQs, RIDGEWAYS, FOURWAYS, PARKLANDS, HIGHRIDGE, GIGIRI, VILLAGE MARKET, NGARA, EASTLEIGH, PANGANI, GARDEN ESTATE, NGUMBA ESTATE, USIU, ROYSAMBU, MIREMA, JACARANDA GARDENS, KASARANI, MWIKI, GITHURAI 44/45, NYAYO, NAIROBI WEST, SOUTH B, SOUTH C, SAMEER PARK, G.M, IMARA DAIMA, EMBAKASI, INDUSTRIAL AREA, CITY STADIUM, BURUBURU, DONHOLM, FEDHA ESTATE, GREENSPAN, UMOJA, KAYOLE, KAWANGWARE
SHIPPING IN PARTS OF NAIROBI REGION
UTHIRU, KINOO, KIKUYU, KITUSURU, NYARI, WANGIGE, BOMAS, GALLERIA MALL, THINDIGUA, KIAMBU TOWN, RUNDA, RUAKA, RUIRU, KU, MARURUI, KAHAWA WEST/SUKARI/WENDANI, UTAWALA, SATELITE, KOMAROCK, SAIKA
SHIPPING IN GREATER NAIROBI AREAS
KAREN, NGONG TOWN, RONGAI, KISERIAN, JKIA, NDENDERU, MUCHATHA, BANANA, GITARU, JUJA, SYOKIMAU, SIGNATURE MALL, MLOLONGO, ATHI RIVER, KITENGELA, RUAI, TATU CITY
SHIPPING OUTSIDE NAIROBI
BUT WITHIN KENYA
MOMBASA, MALINDI, UKUNDA, LAMU, NAKURU, NAIVASHA, EMBU, MERU, NYERI, THIKA, NYAHURURU, NANYUKI, KISUMU, ELDORET, KAKAMEGA, KERICHO, KISII, NAROK ETC.
Our international orders are sent by DHL and typically take between 5 – 15 working days. Our website automatically quotes international shipping based on location and weight.
Please make sure that the contact information and address filled in are accurate for a successful delivery.
The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. As the recipient, you are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. If you do not accept your parcel, your items will be returned back to us. You will be responsible for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.